What happens if a plan isn't right for you. The short version: 14 days, no questions, full refund — and you can cancel your monthly plan anytime. The longer version is below.
If you start a plan and decide within 14 calendar days of your first charge that it's not for you, you get a full refund. No reason required. No retention call. We'd rather have happy non-customers than unhappy ones.
After day 14, the current month's fee is non-refundable as a default. To stop future charges, cancel your plan — billing ends at the close of the current monthly period.
That said, we are not robots about it. If you have a genuine reason (a major outage that affected you, a product that materially missed a promised delivery, a billing error, an emergency), email us and we will consider partial or pro-rated refunds at our discretion.
You can cancel your monthly plan at any time through:
When you cancel, you keep access through the end of the current paid monthly period, and you won't be charged again. The standard 14-day no-questions refund applies to your most recent charge if you're still inside that window.
There's no lock-in and no lapse penalty. If you cancel and decide to come back later, simply resubscribe to any plan at its then-current monthly rate.
Where applicable, sales tax / VAT collected on your purchase is refunded along with the membership fee, in proportion to the refunded amount.
We refund the full membership fee. Stripe (or your payment provider) typically does not return its processing fees on refund — that's between you and them and is generally not visible in your statement.
If you were referred by an affiliate, the affiliate commission paid on your purchase is reversed when your refund is processed (per the affiliate program terms).
Please email us before initiating a chargeback. We'll always try to resolve a billing dispute directly first — chargebacks cost both sides time, and we'd rather just refund you. Unilateral chargebacks initiated without contacting us first will result in your membership being suspended until the dispute is resolved.
If your membership is terminated by us for violating the acceptable-use terms (spam, fraud, abuse, etc.), no refund is owed. The 14-day window does not protect violations.
If we decline a discretionary refund and you believe we've gotten it wrong, reply directly to the original email and ask for it to be escalated. Refund-decision escalations are reviewed by Mo (founder) personally within 5 business days.
Refund requests, plan cancellations, billing questions: founders@outboundpass.com